Payment Policy

At Pawxio, we are committed to providing a secure, convenient, and transparent shopping experience. By placing an order through our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

We offer several trusted payment options to ensure a smooth checkout experience, including:

  • Shop Pay
  • PayPal
  • Google Pay

  • Major Credit and Debit Cards (processed securely via Shopify Payments)

All transactions are processed through secure and encrypted payment gateways to protect your personal and financial information.

Payment Security

Your security is our priority.

Pawxio uses SSL (Secure Socket Layer) encryption and partners with PCI-DSS compliant payment processors to ensure all transactions meet industry security standards.
We do not store or have direct access to your credit card or payment information. All payment details are handled securely by our authorized payment providers.

Currency

All prices on our website are displayed and charged inΒ United States Dollars (USD).

Order Cancellation

If you wish to cancel your order, please contact us within 12 hours of placing the order.

After this period, the order may already be processed or shipped and cancellation may no longer be possible.

Failed or Declined Payments

Orders will not be processed if payment authorization fails. Customers may complete their purchase using an alternative payment method

Refunds

Refunds are handled according to our Return & Refund Policy.
Once a refund is approved, the amount will be returned to your original payment method. Depending on your bank or payment provider's processing policies, it may take up to 10 business days for the refunded amount to appear in your account.

Fraud Prevention

To protect both our customers and our business, Pawxio reserves the right to refuse, cancel, or hold any order that appears suspicious, unauthorized, or potentially fraudulent.

Additional identity verification may be requested before processing certain orders.

Taxes

Applicable sales taxes, VAT, or other government-required fees may be calculated during checkout based on your shipping destination and local regulations.

Chargebacks

If you experience any issue with your purchase, we encourage you to contact our customer support team before initiating a chargeback with your payment provider.

We are committed to resolving concerns promptly and fairly.

Policy Updates

Pawxio reserves the right to modify this Payment Policy at any time.

Any updates will be posted on this page along with the revised effective date. Continued use of our website following policy updates constitutes acceptance of the revised terms.

Contact Us

If you have questions about payments or billing, please contact us:

Shop Name: Pawxio

Email: support@pawxio.com

Live Chat: Available on our website

Phone: +1415-854-7705

Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)

Business Address: 5950 California St, San Francisco, CA 94121, United States