Refund policy
At Pawxio, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help and will do our best to resolve your concern quickly and fairly.
1. Return Eligibility
We accept returns under the following conditions:
β’ The item was purchased within the lastΒ 30 days
β’ The item may be eitherΒ defective or non-defective, includingΒ change-of-mind returns, provided the item is unused and in original packaging
β’ The item isΒ not marked as final sale or non-returnable
Note:Β Certain product categories (such as personalized items or hygiene-related pet products that have been opened) may not be eligible for return.
2. How to Initiate a Return
To start a return, please follow these steps:
β’ Contact us at support@pawxio.com with your order number and reason for the return.
β’ Our team will review your request and respond within 1β2 business days.
β’Β Ship the item back using theΒ shipping labelΒ we will provide by email and return to 5950 California St, San Francisco, CA 94121, United States.
Β .Once the item is received and inspected, we will process your refund if the return is approved.
3. Refunds
Approved refunds will be issued to the original payment method used for the purchase.Once approved, refunds are typically processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.
4. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.
5. Non-Returnable Items
The following items cannot be returned or refunded:
β’ Personalized or custom-made items
β’ Opened pet hygiene products
β’ Items marked as Final Sale
β’ Items returned after the 30-day return period
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email: support@pawxio.com
β’ Your order number
β’ A Photo of the issue
After verification, we will arrange a replacement or issue a full refund at no additional cost.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
If the return is approved due to our error, we will provide a prepaid return shipping label.
8. Contact Us
Shop Name:Β Pawxio
Email:Β support@pawxio.com
Live Chat:Β Available on our website
Phone:Β +1415-854-7705
Business Hours:Β Monday - Friday, 09:00 AM - 05:00 PM (PST)
Business Address:Β 5950 California St, San Francisco, CA 94121, United States